How Supporters Can Subscribe and Unsubscribe from Emails

When Supporters give you their email address, they are considered to have given you opt-in permission to receive email from your organization. On the bottom of each email they receive, there is your name and address of your organization as well as a sentence stating “To unsubscribe from emails from [Organization Name], please click here.”

Clicking the link takes the Supporter to a web page where the can choose to unsubscribe from receiving emails from your organization. This unsubscribes a Supporter from ALL emails sent using Greater Giving Online and Join Me, not necessarily a single Project.

You can see if a Supporter has opted out of emails by viewing the Contact Information tab of their Supporter Record, within that tab there is a checkbox for Opt out of receiving emails.  If a Supporter would like to re-opt in for emails, you can follow these steps.

  1. From the Project Home, click View/Edit Supporters under the Supporters header.
  2. Find the Supporter that has unsubscribed and wishes to subscribe using the Search bar, and click Edit.
  3. Click on the Contact Info tab.
  4. Click the button for Help to Opt In.
    • If this option does not appear, it is likely that you have not set your organization email and/or an organization image. These are required for opting in to emails. You can set those up in Organization Settings.
  5. Read the message, and click Email to email the Supporter an email prompting them to re-subscribe.


Your Supporter will receive an email similar to the one above, customized to your organization of course, which will allow the Supporter to re-subscribe to your organization.

You can also view the link for re-subscribing by looking at your Review Sent Emails. This also allows you to view all previously sent emails.

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