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Online Bidding: Guest Check-In

The Go Time feature in Greater Giving Online handles Check-In, Auction Sales, and Guest Checkout. When you check your guests in using Go Time, they are automatically sent a welcome text to allow them to start bidding. All that is required is a bidder number, the guests’ mobile number, and an admission allocated to the event. 

  1. On the Project Home, click on Go Time under the Project Tasks header. It will open in another tab on your browser.
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  2. Click Check-In Attendee.

Check In Step 1: Get Name

  1. Type the guest’s name in the Attendee field.
    • Type a portion of the last name to see a list of potential matches. For example, type “sky” to locate “Tchaikovsky”
    • hammer.png next to the name means the Supporter has already been enabled as an Online Bidder
    • ticket.png next to the name means the Supporter has an admission allocated.
    • If a guest is not listed, you can create a new one by clicking Create New Supporter, or by hitting the Tab or Enter key on your keyboard.
  2. Once the correct name appears, highlight the name and click Next.

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Check In Step 2: Select Guests

  1. Make a check next to the ticket the Supporter is using. If they do not have a ticket you can choose the following options. See Allocating Admissions in Go Time for more information about these different methods.
    • Complimentary Ticket - If Bookkeeping Admissions are enabled.
    • Sell New - Sell the Supporter a new ticket.
    • Use Existing - Search for an admission purchased by another Supporter. 
  2. Use Details to update Group, Table, Meal, Email, or Mobile Number.
  3. Use Guest Info to update Address, Bidder Number, Phone, and Email.
    • If a Supporter does not have a Phone or Email on file, they will have to use a Bid Assistant in order to bid on Online Bidding. 
  4. Click Next.

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Tip: If checking in a household where one or more of the members self-registered for Online Bidding, advise both members that they are assigned to two separate bidder numbers. They should choose which bidder number to use if they would like to share a bidder number. 

Check In Step 3: Add Credit Card

This area is used to store the credit card to be used for the guest’s purchases. A guest may already have opted to store a credit card prior to the event which will show on file. They may also swipe a credit card at checkout.

  1. Click Swipe Card.
  2. Click within the textbox that appears, and swipe the card with the magnetic strip facing the arrows on the card reader. 
  3. If the card cannot be read you can click Cancel and then click Type Manually. Type the credit card number, expiration date, and card holder name. Click OK
  4.  The card Information will automatically populate. Click Finish  and Check-In is complete!

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