Process Decline Wizard

The Process Decline Wizard is a tool that is used after you have used the Manage Charge Batch to charge the credit cards pre-registered by your supporters, and one or more cards are declined by the system. Within the Process Decline Wizard are a few tools for handling these declines. See below for some options available.

  1. From the Project Home, select Manage Charge Batches under the Payments header.
  2. You should see any previously run batches here. It will include successful charges and declined charges.
  3. Scroll down and click on Start Process Decline Wizard if you have any declines.
  4. The Process Decline Wizard will bring up the first declined charge. It will show you the Supporter details as well as the declined card details, and then you have a few options available.

    • Charge Card Now – This option will attempt to recharge the remaining available balance.
    • Skip – This option will skip the current decline and move on to the next one.
    • Mark Card as Not to Use – This option will mark the card as no longer available, and it will no longer show up in the decline wizard or as an active card.
    • Manage Sales and Payments – This option will take you to the Supporter’s Manage Sales and Payments. This allows you to add additional credit cards or payments, remove sales, or alter the record. 

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