Refunding a Credit Card through Online Payments

If you only use Online Payments, and not our Greater Giving Event software, you will have to follow these steps for refunding a credit card. If you also use our Greater Giving Online software, please see our Refunds article.

Note: You must have the permission of to Manage Accounts in Online Payments in order to process a Refund through Online Payments.

  1. Login to your unique Online Payments URL with the username and password provided to you after signup.
  2. Select Run a Report (alternatively, select Reports from the Manage button in the toolbar).
  3. Define a range that will return the transaction you want to refund.
  4. Make a checkmark next to the transaction you would like to refund and select the round Receipt button (alternatively, press Alt+V on your keyboard).
  5. Select the Refund this Transaction button.
  6. Enter the Refund Amount. Note the Max Refund cannot be exceeded.
  7. Check the box for ‘By checking this box and clicking Refund, I authorize Greater Giving to refund this supporter the requested amount from my organization’s bank account to their entire credit card. This refund will be made automatically, and I should not attempt a subsequent manual refund for this amount.

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